KUALA LUMPUR, Oct 22 — Petronas has denied that a faulty fuel pump dispensed less petrol than paid for as alleged on social media, saying that problem was instead with the rate of dispensing.
The oil company said the problematic pump at the Petronas station at the southbound Simpang Pulai rest area at the North-South Expressway has now been fixed.
“PDB has taken immediate action and is pleased to inform that the said pump has now been rectified,”Petronas said in a statement, using the initials for Petronas Dagangan Berhad.
“PDB would like to emphasise that all of its fuel pumps are regularly calibrated and that this is an isolated case of technical glitch, which does not affect top-up quantity at all.”
“We hope the above clarifies the matter and we seek your kind co-operation to refrain from further sharing the false claim,” the oil and gas firm added.
A video had went viral on social media, with some users claiming that a consumer had only received RM18 worth of petrol despite paying RM20.
The one-minute-plus long video showed a Petronas pump operator dispensing petrol into a bucket in front of customers.
Outraged social media users had then called for other motorists to boycott Petronas, in addition to anecdotal accusations of other petrol firms allegedly resorting to unscrupulous moves.