SINGAPORE, March 15 — Changi Airport has won the prestigious Skytrax World’s Best Airport award for the fifth consecutive year, it was announced yesterday.
The Singapore international airport clinched the top spot this year ahead of Tokyo’s Haneda airport, South Korea’s Incheon International Airport, the Munich Airport in Germany and the Hong Kong International Airport. The Hamad International Airport in Doha, the Central Japan International Airport near Nagoya, the Zurich Airport in Switzerland, the London Heathrow Airport and the Frankfurt Airport rounded up the top ten.
Changi Airport also received the awards for the World’s Best Airport Leisure Amenities, and the Best Airport in Asia. It has held the former title since the award category was first introduced in 2009.
“Winning the Skytrax World’s Best Airport Award for the fifth consecutive year is immense encouragement to our 50,000-strong airport community at Changi Airport, every one of whom is passionate about delivering the most memorable airport experience to our passengers,” said Changi Airport Group’s chief executive officer Lee Seow Hiang. “This recognition affirms our service belief which we have held steadfast all these years – putting passengers at the heart of all we do,” he added.
“While we expand our facilities to serve more passengers in the coming years, we will continue to work closely with all our airport partners to further enhance the Changi Experience. We share this honour with the Changi Airport community and the many government agencies whom we work closely with. Without their support, we could not have achieved this. Above all, to all of our passengers, thank you for your vote of confidence!”
The Skytrax World Airport Survey is widely regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across 550 airports. The 2017 Awards are based on 13.82 million airport survey questionnaires that were completed by 105 different nationalities of air travellers from July 2016 to Feb 2017. Among the service and product key performance indicators include travellers’ satisfaction during check-ins, arrivals, transfers, shopping, security and immigration through to departure at the gate.
Edward Plaisted, CEO of Skytrax said the award “is very much a collective recognition for all staff at the airport who contribute to the success of Changi Airport operations".
“To be voted the world’s Best Airport for the fifth consecutive year is a remarkable achievement for Changi Airport, and underlines the airport’s popularity with international air travellers. Changi Airport continues to innovate product and service facilities for customers, and is making the travel experience at the airport enjoyable and relaxing,” he added. — TODAY