SEPANG, May 19 — Domestic Trade, Cooperatives and Consumer Minister Datuk Seri Hamzah Zainuddin will meet Shell management on Monday on reports of customers being over-charged at RM4.09 per litre for petrol last night in Penang.
He said the meeting would be held at his ministry for the Shell officials to submit a show cause letter and prove a technical glitch as claimed by them.
He added the ministry was also conducting its own investigation to determine whether it was a technical fault or a purposely orchestrated mistake.
“Although Shell has admitted it was a technical fault and apologised, I still want them to come and prove it as a technical fault. A mistake is a mistake.
“We did not receive many complaints but one complaint is enough for us to investigate,” he told reporters when asked to comment on the incident during a press conference held here.
Asked on how the money was to be refunded, Hamzah said Shell management had assured that it would return the money.
A Facebook post had highlighted that a customer had filled his tank with RON95 just slightly after midnight at a petrol station in Penang and was charged RM4.09 per litre, instead of RM2.08 per litre, sharing a picture of the customer’s receipt.
On Wednesday, the weekly petrol price between May 18 to May 24 revealed that the prices for petrol have gone up, with both RON97 and RON95 seeing a 7 sen increase, while diesel went up 4 sen. This in turn set the price for RON95 at RM2.08 per litre; RON97 at RM2.36 per litre; and diesel at RM1.99 per litre. — Bernama